There are two Hampton Bays.
One is a lovely harbor in Virginia, nestled right up against the better-known Chesapeake Bay. Actually, it’s called Hampton Roads Bay, but two words out of three is close enough. Who needs “roads” in their bay, anyway?
The other is a brandmark found on everything from ceiling fans to faucets, from kitchen sinks to wall sconces. What all of these items have in common is that they can only be purchased at Home Depot. This is key. So when I needed to contact the good people at Hampton Bay to replace a broken globe on a lighting fixture, the route I took was surprisingly convoluted. Since I bought it at Home Depot, I called the Home Depot. “Need to replace a broken globe,” I said. You’ll have to call Hampton Bay, he replied. Fine.
Hampton Bay’s Catalog Line: 1-888-841-1350.
I called Hampton Bay’s Catalog Line. My call was answered quickly and there wasn’t a second of holdtime. An overly pleasant voice on the other end welcomed me to the Hampton Bay Catalog Line, so I said, “Need to replace a broken globe.” “Oh, I’m sorry, sir … did you purchase that at Home Depot?” Yes. I did. But the Catalog Line doesn’t service items purchased at Home Depot. I will have to contact Hampton Bay Customer Support.
Hampton Bay Customer Support: 1-877-527-0313
I called Hampton Bay Customer Support. This time, I landed on hold. I was only there for a minute, but the hold music was familiar. This little acoustic guitar riff led into a violin arc, followed by a man’s voice, assuring me that I could do it and they could help. Hmm. As I was pondering, the operator answered. He had questions. Name, phone number, address … then finally he asked how he could help. I said, “Need to replace a broken globe.” “Oh, that’s too bad, sir … do you have the UPC code?” I did. I gave it to him. He looked it up and told me that they couldn’t give or sell me a replacement globe, but that he would give me a phone number for the product’s actual vendor. Luckilly, this vendor is in the 404 area code.
So tomorrow afternoon, I’ll be heading over to Marietta to pick up a $10 chunk of opal frosted glass, after talking to four different people from basically the same company. Hampton Bay is a registered trademark of Homer TLC, Inc. Homer TLC, Inc. is a holding company and a wholly owned subsidiary of Home Depot U.S.A., Inc. Therefore, Hampton Bay is Home Depot.