One Hundred for Hampton Bay

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100 comments in just over two years. On one post. Wow.

Somewhere around the 50th comment, I started to wonder if I needed to do something. Once the count reached 75, I stopped wondering. And so, I made myself a light promise. If the comment count on that single post ever hit the century-mark, I would make a concerted effort to act on … well … whatever is behind this odd home improvement movement.

Now that I’m here, what do I do? This question is not rhetorical. What does it mean when your single most popular post is about a quest for satisfactory customer service? Do I need to establish a forum for all of these Hampton Bay customers to come frolic and play?

So tell me … what would you do?

  • Emily

    Wow! I feel like there needs to be some root cause analysis on this. All these people ran into the same problem you had. Even more, they took the time to comment on your post. You should try and get in touch with Home Depot/Hampton Bay and get them to comment on why the process is so abhorent– and get them to pledge to do something about it. You’ve got an angry mob behind you and a public forum, so I’d say take a shot…after the play, of course.